Application Terms and Conditions

Effective date: 12 April 2026

1. Introduction

These terms and conditions ("Terms") govern your access to and use of the Distilled application (the "Application").

By creating an account or using the Application, you agree to be bound by these Terms and our Privacy Policy. If you are using the Application on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. The service

Distilled provides engineering delivery intelligence by connecting to your GitHub repositories and analysing development activity metadata, including pull requests, deployments, and workflow data. We generate metrics, trends, and insights to help engineering leaders understand how their teams ship software.

We do not access, read, copy, or store your source code. We access only the metadata necessary to generate delivery metrics.

3. Account registration

To use the Application, you must sign in using a supported authentication provider (currently GitHub via Clerk). You are responsible for maintaining the security of your account and for all activities that occur under your account.

You must provide accurate and complete information when creating your account. You must promptly notify us if you become aware of any unauthorised use of your account.

4. GitHub integration

The Application requires you to install the Distilled GitHub App on your GitHub organisation or repositories. By doing so, you:

• Grant us permission to access repository metadata, pull request data, deployment information, and related activity through the GitHub API.
• Confirm that you have the authority to grant this access for the repositories you connect.
• Understand that you can revoke access at any time by uninstalling the GitHub App from your GitHub settings.

5. Acceptable use

You agree to use the Application only for lawful purposes and in accordance with these Terms. You must not:

• Use the Application in any way that violates any applicable law or regulation.
• Attempt to gain unauthorised access to any part of the Application, its systems, or any connected third-party services.
• Use the Application to collect, store, or process personal data in violation of applicable data protection laws.
• Reverse engineer, decompile, or disassemble any part of the Application, except as permitted by applicable law.
• Use automated tools to scrape, crawl, or extract data from the Application without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Application.

6. Subscription and pricing

The Application may be offered under free and paid plans. Details of current plans and pricing are available on the Website. We reserve the right to change our pricing at any time, with reasonable notice to existing subscribers.

For paid plans:

• Fees are billed in advance on a monthly or annual basis, as selected during sign-up.
• All fees are exclusive of VAT, which will be added where applicable.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We do not provide refunds for partial billing periods, except as required by law.

7. Data and security

We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit (TLS) and at rest.
• Access controls and authentication.
• Regular security reviews and monitoring.

For details on how we collect, use, and protect personal data, please see our Privacy Policy.

8. Availability and support

We aim to keep the Application available at all times but do not guarantee uninterrupted access. The Application may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We provide support via email and through our GitHub repository. We will use reasonable efforts to respond to support requests promptly.

9. Limitation of liability

To the fullest extent permitted by law:

• The Application is provided on an "as is" and "as available" basis.
• We make no warranties, express or implied, regarding the accuracy, reliability, or completeness of any metrics, insights, or data provided by the Application.
• Our total aggregate liability to you for any claims arising out of or in connection with these Terms or the Application shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Scots law.

10. Indemnification

You agree to indemnify and hold harmless Distilled, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Application, your breach of these Terms, or your violation of any third-party rights.

11. Termination

You may stop using the Application and close your account at any time.

We may suspend or terminate your access to the Application at any time if:

• You breach these Terms.
• We are required to do so by law.
• We discontinue the Application (with reasonable notice).

Upon termination, your right to use the Application ceases immediately. We will delete your account data within 30 days of termination, unless required by law to retain it.

12. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Application. Your continued use of the Application after changes take effect constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you must stop using the Application and close your account.

13. General provisions

• Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Distilled in relation to the Application.
• Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment: you may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

15. Contact us

If you have any questions about these Terms, please contact us at:
hello@distilled.dev